Warranty Policy
Nero.pk, we believe in providing clear and transparent information so customers can shop with confidence. Please note that Nero products do not include a warranty, including electric toothbrushes, water flossers, oral care accessories, toothpaste, mouthwash, and other products.
However, if an item arrives damaged, defective, incomplete, or incorrect, you may request an exchange within 24 hrs of delivery under our Exchange Policy. The product, original packaging, accessories, and invoice must be kept available, while clear photos or videos may be required to verify the issue. Nero Pakistan does not provide repair, replacement, or warranty services after the 7-day exchange period.
Do Nero Products Come With a Warranty?
No. Nero does not offer a warranty on electric toothbrushes, water flossers, oral care accessories, toothpaste, mouthwash, or any other products.
What If I Receive a Defective or Damaged Product?
If your product arrives damaged, defective, incomplete, or incorrect, you may request an exchange within 24 hrs of delivery under our Exchange Policy.
To qualify for an exchange:
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Contact us within 24 hrs of receiving your order
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Keep the product, packaging, accessories, and invoice
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Provide clear photos or videos of the issue if requested
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Do not attempt to repair or modify the product
What Is Not Covered?
Nero does not provide repair, replacement, or warranty services for:
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Problems reported after the 7-day exchange period
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Normal wear and tear
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Reduced battery performance over time
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Accidental damage, misuse, or negligence
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Damage caused by unsuitable chargers or power sources
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Liquid damage beyond the stated water-resistance rating
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Unauthorized repairs or modifications
How Can I Contact Nero?
For questions about a damaged, defective, or incorrect order, contact:
Phone: 0321 1330145
Email: info@nero.pk
Products sent without prior approval may not be accepted. Any eligible exchange will be handled according to the Nero Exchange Policy and applicable consumer laws.