Privacy policy

At Nero.pk, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect and how we use it when you browse our website, create an account, contact us, or place an order.

Information We Collect

We may collect:

  • Name, email address, and phone number

  • Billing and delivery addresses

  • Order and payment confirmation details

  • Account and customer support information

  • Device, browser, IP address, and website usage data

  • Marketing and communication preferences

Payments may be processed through third-party payment providers. Nero may receive payment confirmation but does not necessarily store complete card or banking information.

How We Use Your Information

Your information may be used to:

  • Process and deliver orders

  • Provide tracking and customer support

  • Manage exchanges and warranty claims

  • Prevent fraud and improve website security

  • Improve our products, services, and website experience

  • Send promotional updates when you have agreed to receive them

  • Meet legal, tax, and business record requirements

Nero does not sell or rent your personal information.

Sharing Your Information

Limited information may be shared with trusted service providers such as courier companies, payment processors, website platforms, analytics providers, and customer support partners. They may only use the information required to provide their services.

Information may also be disclosed when required by law or necessary to protect Nero and its customers.

Cookies and Data Security

Nero.pk may use cookies to remember preferences, maintain cart functionality, measure website performance, and improve marketing. You can manage cookies through your browser settings.

We use reasonable safeguards to protect personal information. However, no online system can guarantee complete security.

Your Choices

You may contact us to request access to, correction of, or deletion of eligible personal information. You may also unsubscribe from promotional communications at any time. Certain information may be retained for legal, order, warranty, or fraud-prevention purposes.

We may update this policy when our services or requirements change. The latest version will always be available on Nero.pk.

For privacy-related questions, contact:

Phone: 0321 1330048
Email: info@nero.pk